gift certificate sheets are kept up-to-date daily. Now, take a deep breath. Perform basic clerical duties, i.e: Send email, Update spreadsheets, copy/scan paperwork, file paperwork, maintain a tidy reception area etc. Booked reservations for time-share owners. Deidre Jones. Dealt with customers as a result of over sales delayed or canceled flights. How do you write the qualifications section of a travel and tourism CV? 20+ reservation specialist resume samples to customize for your own use. Maintained an ad spend ROI of 1.8 for Company X’s ad campaigns over the past 3 months. Data entry of customer's demographic information on new accounts. Accountable and ambitious, able to remain focused and productive under challenging situations. For example, objectives are better for enthusiastic entry-level candidates who want to get their foot in the door at a particular … Utilize solution-oriented sales skills to maximize revenue for our hotels and business partners worldwide. Logged all work history and details in the company log for accurate record keeping. Answer in-bound calls in a courtesy and professional manner. Represented the company at trade shows and conventions by establishing relationships with a variety of businesses and potential new hires. Maintained above company sales goals and received formal sales training. Excellent communication, organizational, and leadership skills that will resonate throughout an office. Received privilege, premium, and Platinum members with bookings and inquiries. Provided customers assistance in securing all travel needs including flight reservations, flight status, ticket changes, and airline regulations. Rick Grimes. Fed-X. Provided detailed information as needed to callers regarding rates, packages, and all aspects of each property of interest. Listen to and acknowledge callers to ensure understanding of inquiries and requests and to use that information to deliver personalized travel solutions. Sent reservation confirmation email and/or fax to guests in a timely manner. Assist clients in arranging interviews, daycare/boarding reservations and answer inquiries about the company, Provide exceptional, friendly and patient customer service to all clientele, Answer, screen and forward incoming calls appropriately. Coordinates with different booking channel agents regarding a reservation. What Does a Customer Service Specialist Do? Provided excellent customer service, while Answered all incoming calls and transferred calls to the correct departments. Address: 3228 N West Ave, Fresno, CA 93705 Phone: (559) 229-2635 Email: [email protected] Current job: Travel Agent/Destination Specialist at … Assisted the local Reservations Desk at HRW with questions, problems, or concerns that arise concerning reservations made at the hotel. Summary : Utilize skills in accounting, maintaining proper inventory, sales, customer service and food sanitation and handling to obtain a full time or part time position. © 2021 Job Hero Limited. Scheduled shifts for employees as well as updating time card errors. Ability to communicate effectively, clearly and concisely expressing ideas verbally (i.e. Because of the Commute Filter, your results are limited. I interviewed at American Airlines (Winston-Salem, NC) in January 2020. Coordinate products with guest needs resulting in revenue generation consistently meeting and/or exceeding defined performance expectations set by management. Assisted leadership with creating, standardizing, and implementing new Standard Operating Procedures to ensure the department. Open-ended questions to assess customer needs, demonstrating empathy, and resolving problems on the spot. Assisted the Sales and Marketing department with creating special reservations for VIP guests. I applied online. Listen carefully & naturally connect with customer, Connecting with customers of all personality types, Utilize various computer hardware to fulfill duties, Follow established policies and procedures, Identify customers’ financial needs and goals, Making tailored recommendations to customer. You might work shifts of 8am-9pm, with some weekends – or you might get lucky and work office hours. Utilizing counselor approach to offer complete customer satisfaction on all calls whether sales or customer care related. Helped customers over the phone to make room reservations and acted as a liaison between customers and hotels. Answer telephone calls from potential customers who have been solicited through advertisements. Explain products or services and prices, and answer questions from customers. Adapt to the situation at hand (IROPS) or other to accommodate the needs created due to the changing dynamics of airline schedules or unforeseen situations. Objective : To obtain a job within chosen field that will challenge and allow to use and further skills and past experiences in a way that is mutually beneficial to employer, which will allow for future growth and advancement. Follow all guidelines and procedures regarding confidentiality. Objective : Experienced Bilingual Customer Service Professional with extensive years of experience. Communicate daily reservations to kitchen & bakeshop to cover culinary and dietary needs. Scored in top of employees in a successful resolution of issues Ensured superior customer experience by addressing customer concerns. Astute in identifying areas in need of improvement, with the vision. : ability to read, retrieve, communicate, and verify information, including confirmation numbers, & hotel facilities to callers with speed and accuracy.). Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. Do you need the best Reservation Specialist resume? ESSENTIAL … Irrespective of industry type, the Reservations Specialist Resume mentions these core duties to be executed by these officials – answering incoming calls, providing information to customers about facility’s amenities, and guest services; scheduling reservations, inputting check-in and check-out details in the reservation system, updating and maintaining accurate records of all guests, answering online inquiries, and directing customers … Find out what is the best resume for you in our Ultimate Resume Format Guide. Keep a good rapport with Yotel and Bonotel staff and reach out to our partners. Skills : Med Tech trained, Experienced CNA. Summary : To utilize experience as the best candidate for this position because a self motivated person, hardworking, and easy to work with. Reservation Specialists coordinate travel for employees or customers of travel agencies. Investigated and gathered information regarding Supplier denials and enforce the terms and conditions of the contract in order to ensure that Hotelbeds. In the qualifications section of your CV, you should aim to mention both hard and soft skills. Answers inquiries of hosts/channels and guests by phone or email. Support sales reps in opening new accounts and upgrading existing service. Application. Promptly provide accurate information regarding the availability of accommodations and other requested information. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. Travel Agent Resume Sample. Assisted other departments such as Sales, Membership, and Front Office with reservation-related questions. For example, they might be referred to as transportation ticket agents, travel … Answering phone inquiries concerning lodging. Manage the Reservation section of the Group Resumes and liaise with Conference Services Team on needs Contact guests in advance to up-sell higher category room types and package add-ons Contact guests to offer discounted rates for extending reservations through shoulder dates Manage room inventory to accommodate high category stay patterns Superior Customer Service and Communication Skills. Getting information about areas of interest in order to target more clients in particular seasons. Proactively creating solutions to drive results while providing seamless guest experience through effective use of systems and available resources. Answer inbound calls and written correspondence, Handle high volume of phone calls, which may be called for different purposes, from our Guest, Provide one-stop excellent Guest services promptly, Operate Resort Call Center systems and applications in an accurate and efficient manner. Possess the knowledge and skills which are required for such position. Provided customers with product and service information. Functioned as a liaison between customers and corporate management to assure the satisfaction of both parties. Facilitated all reservations including groups for North, Central & South America (Agents & Consumers), Handled all direct consumer bookings as key sales contact providing product education and sell up opportunities, Implemented Orion Reservations Department in the Americas and travel to Cuba, Loaded all agencies in Resco Reservations System, Responsible for data input of all agencies in Constant Contact & ACT, Supported all key email marketing initiatives. They work with customers over the phone, in person, or via email and strive to provide excellent customer service. 2. Refunded unused and partially used tickets to credit cards, cash or voucher for future travel. Daily closed communication with several other departments such as Contracts Loading. Respond to reservation inquiries and sales, Adhere to customer loyalty program guidelines in a professional manner, Follow all procedure guidelines and regulations regarding operation system, Follow call quality protocol consistently with every call. Requested by company president to coordinate annual shareholders conference; given the authority to choose meeting location, lodging, transportation, reservations, and entertainment for attendees. Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided, credit card payments processing. Customer service has been essential for this position, Handled calls from high profile personal quickly and professionally, Recorded data efficiently with little to no down time between calls, Required exceptional time management skills, Inside Sales- learned and memorized scripts to successfully set up reservations for customers over the phone, through email, and on tours of the facility. Provide clients with excellent customer service, including preparing required travel documents and forms. Summary : Ticket Agent well-versed in all aspects of booking, ticketing and Reservations. Some industries in which have worked are Retail, Banking, Child Development, Tourism. Whether it's your first job, you are changing professions, or you want to polish your resume, these templates can help. Think quickly and strategically in a fast paced environment. What does a Hilton Reservation Sales Specialist do? Also known as travel clerks or reservationists, Reservation Agents provide booking and reservation services to customers. Maintain records of contacts, accounts and reservations. Introduce our customers to products and services available through our partner companies. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Assisted with making any changes or cancelations with there reservations. Reservation Specialist Resume Examples. 202-555-0115. email@example.com. Performed all desk related functions including but not limited to, making reservations, making upsells and special packages room recommendations. Skills : Microsoft Word, Microsoft Access, Power Point , Adobe. Make calls from Sales force leads, and communicate with guests via phone and email to secure reservations for the perspective guest. Created and reschedule reservations for international travel proficiently using Amadeus. Our resume builder can guide you step-by-step through each necessary part of your CV and help you create a customized document in no time. Create a comfortable and welcoming environment to guests and other team members. Try Now! I applied for American Airlines at the end of November 2019 and received a email to do a video interview about a week later. If you want to work from home full-time with benefits, equipment provided, and travel perks, you can be a Hilton Reservation Sales Specialist! Negotiate with hotels and ground transportation to achieve the best outcome for clients. Present and research solutions to satisfy client needs. Consistently offering partner transfers to Hilton Grand Vacations over the 40% of transfer rate - my transfer rate is 50.8%. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Obtain customers information such as a name, address and payment method, and enter reservations into the computers. Headline : A dedicated professional with experience in the health and customer service environment. Receives, processes, and verifies the accuracy of customers' requests and booking confirmations via email. Troubleshoot problems involving office equipment, such as computer hardware and software. Answers calls from guests all over North America interested in staying at any of our hotels. Tips for Writing Your Resume . Employers look for candidates having a high school diploma or GED. Educate owners on timeshare usage rights and status of their accounts. Discover (and save!) Communicated and coordinate with relevant departments to ensure any special needs or requests from guests are fulfilled. Trained new hires to the Reservations department in the current Standard Operation Procedures and utilizing the Opera and Navis programs effectively. Receives inbound calls and communicate appropriately. Arranging overnight lodging accommodations. vehicles for Enterprise offices Nationwide. Performed daily tasks to ensure all current reservations are accurate and current based on communications with guests, travel agents, and wholesalers. Apply to Reservation Specialist, Sales Specialist, Sales Support Representative and more! Provide excellent customer service to the owners and their guests. No additional education or formal training is needed. All rights reserved. Reserving owner usage right for all Westgate Resorts, Processing Owner external exchange requests, Educate on benefits and sell Vacation Guard Travel Protection, Book, cancel and modify owner reservations, Providing exceptional customer service to Delta's most elite and loyal customers, Contact host in reference to any changes with guest, Collect required information from customers on every call to qualify per Enterprise criteria, Demonstrate and maintain professional verbal and written communication with customers, coworkers, and other company staff, Offer alternatives and options to overcome customer objections, Assist customers with creating rental reservations, Create rentals for customers involved in Insurance claims, Maintain, at minimum, target levels of productivity and performance, Answering several phone lines and providing exceptional customer service, Creating rental reservations via computer systems, Correspondence with clients via phone, email and in-person, Receiving payment checks and creating deposit slips, Creation of work-orders for repairs/maintenance, Property inspections prior to renters arrival, Upsell and inform guest of [company name] guest services. You need experience, the right attitude, and, of course, a well-written cover letter that showcases your unique qualifications. Field maintenance and housekeeping requests made by guests and coordinate with proper personnel to resolve these issues. Maintained high level of confidence while accessing customer accounts. Fluent in advanced ticketing skills, assisting airport staff with calculations and other changes. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Service a large volume of inbound calls daily, providing exceptional customer service. Hiton hires in most states for this entry-level position, (and you can find more entry-level at home jobs here). Delivered quality experience and advice while developing the best knowledge and support for the clients' vacation. Setting up Training Evaluations for clients looking to have their dogs lodge and train at our facility. Demonstrate excellent representation of Holiday House, Manage client relationships thorough efficient communication skills, Consistently meet and exceed sales goals by marketing and cross selling activity packages and spa services, Consistent performer, exceeded new client quota by 10% each month and add on sales by 20%, Effectively coordinated, processed and organized paperwork for all reservations via phone and in person, Answer general customer questions, resolving customer complaints/issues and servicing customer questions/requests on existing reservations, Engage customers in a courteous and professional manner, Maximize revenue opportunities with customers by actively soliciting services, Responsible for coordinating and ensuring that customer reservations are confirmed and scheduled by accurately querying and inputting data into the Dealermine and ADP System, Communicate/coordinate with various internal departments. 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